Customer Service Representative

Location: Gainesville, GA

Salary: $20-$25/hr

Post Date: October 8, 2021

This is an entry level position that requires high standards, excellent communication skills, initiative (self starter), and the ability to prioritize daily tasks in a fast paced environment.  It also requires a strong ability to take charge in order to meet tight deadlines to satisfy customer requirements. The position is based out of our Gainesville, Georgia facility and will require travel to our other locations as needed in order to provide additional support or fill in for personnel that may be out of the office for more than a few days. A typical travel schedule includes 1-2 weeks of travel several times per year. Our remote offices are located in Winston-Salem, NC; Cincinnati, OH; Reno, NV; and Kent, WA.  Travel expenses and per diem are paid by the company.  

 

Duties & Responsibilities:

– Order Entry

– Generate quotes

– Provide order status, tracking, and expediting

– Vendor interface requesting quotes and lead times

– Sales Support

– Warehouse operations (includes forklift operation) 

– Booking shipments and preparing packages for shipment

– Book export shipments

– Shipping and receiving in remote offices 

– Support of shipping and receiving 

– Warranty support

 

Primary Requirements:

– Ability to become knowledgeable in our products and how they function

– Interface with all departments in order to meet customer needs

– Good verbal and written communication skills for interoffice communication and customer interaction

– Proficient in Microsoft Office and Google Suite 

– Must be well organized

 

Additional Requirements 

For occasional assistance with shipping and order fulfilment:

– Able to lift 70 lbs

– Able to work on your feet 8-10 hours a day

– Using hand tools including impact wrenches, torque wrenches

– Forklift and crane operation

 

Experience Required/(Preferred)

– 3 years of experience (preferred)

– Education required: Bachelor’s Degree or equivalent experience

– License or certification required: Valid Driver’s License

– Drug Free Workplace

– Smoke Free Environment

 

Training

– Training will be provided in Gainesville, GA at our Chicopee Plant. We will train you to the standard required and ensure you are prepared to provide our customers with world class customer service!

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