When will I get my order?

We typically process orders Monday through Friday between 8am-6pm ET. After your order has been processed in our system you will receive an email from our customer service team to confirm that your order has been entered and is awaiting shipment.

Many of the items on our website are kept in stock at both our east and west coast locations and these items will be shipped out promptly. Orders for in-stock items received in the morning are usually shipped out same day, and orders received in the afternoon or evening typically ship out the next day. Shipping tracking information will be sent to you the morning after your package ships. If your items are not in stock, we will advise you of the status and expected lead time.

If you have an emergency and need equipment immediately please contact us. We have assisted many customers with emergency issues, including on-site repair work and same-day expedited freight deliveries. During business hours the fastest way to speak with us is by calling our main line at 800-536-9933. On nights and weekends, try our phone line first and then our website contact form which we monitor outside of business hours as much as possible.